Practice 01
ERP Implementation
Modern platforms for finance, HR, and utility billing.
Municipal ERP projects fail more often than they succeed. We run them differently: vendor-neutral selection, ruthless scope discipline, and change management that keeps line staff on board through go-live.
Discuss this practiceOutcomes
What success looks like.
- Consolidated financial and operational data on one platform
- Faster monthly close and audit-ready reporting
- Retired legacy systems and reduced vendor sprawl
- Trained staff who own the platform after handoff
Deliverables
What you receive.
- Current-state assessment and data mapping
- Vendor-neutral RFP and scoring model
- Chart of accounts and workflow design
- Data migration plan and validation harness
- Cutover runbook and hypercare support
Engagement model
How we work together.
Fixed-fee discovery followed by milestone-based implementation, typically 9–18 months.
Ideal for
Who we serve.
- Cities replacing legacy financial systems
- Utilities modernizing billing and CIS
- Counties consolidating disparate departmental tools
FAQs
Questions we hear most.
Straight answers on scope, timeline, staffing, and cost — the same ones we give in the first procurement conversation.
- How long does a municipal ERP implementation take?
- Most city and county ERP implementations run 9–18 months from kickoff to go-live, depending on module scope, data quality, and the number of departments involved. We stage utility billing, payroll, and finance cutovers separately so risk stays contained.
- Are you tied to a specific ERP vendor?
- No. We are vendor-neutral and have deployed Tyler, OpenGov, Workday, Oracle, Infor, and CentralSquare. Our selection process scores platforms against your workflows, procurement code, and total cost of ownership — not our commissions.
- What happens if our legacy data is a mess?
- That is the norm, not the exception. We build a data validation harness during discovery, reconcile balances and master data with your finance team, and stage migrations so you can compare legacy and new-system reports side by side before cutover.
- Can you help write the RFP before implementation begins?
- Yes. Many clients engage us first for a fixed-fee discovery and RFP engagement, then bring us back for implementation oversight once a vendor is selected. Both phases can also be procured separately for jurisdictions with strict conflict-of-interest rules.
- How do you keep staff engaged through go-live?
- Change management is scoped from day one — role-based training, super-user networks, and hypercare desks staffed by our consultants alongside the vendor. We measure adoption post-go-live and revisit training until it sticks.